Stage 3 · Run
Managed AI Service & Hosting
Once something is built, someone has to keep it working. We'll do it for you, or show your team how.
Once something is built, someone has to keep it working. Models are deprecated and replaced. Integrations break when a supplier changes an API. Your process shifts and the agent needs to shift with it. This is ongoing work, and it's work most in-house teams have no capacity to absorb. We'll do it for you, or show your team how.
Where It Runs
Your decision
| Option | How it works | Suits |
|---|---|---|
| Your environment | We build into your own Azure, AWS or Microsoft 365 tenancy. You host it. We provide support and iteration. | Firms with an established platform or IT team |
| Our managed environment | Hosted in a UK region, isolated per client. We run, monitor, patch and maintain it. Nothing for your team to stand up or support. | Firms without spare technical capacity |
| Hybrid | Your data stays in your environment; orchestration runs in ours. Boundaries defined component by component. | Firms with specific data residency or control requirements |
What's Included
The managed service
Platform & security
- UK-region infrastructure, logically isolated per client
- Identity, access control and secrets management
- Backup, retention and disaster recovery
- Defined availability target and service levels
Operations
- Monitoring and alerting on agent health, throughput and failure rates
- Patching and platform upgrades
- Incident response within agreed service levels
- Cost monitoring, with model routing optimised so you're not paying for capability you don't need
Keeping pace with the models
- Migration as model providers release and deprecate versions
- Regression testing against your own test set before any change reaches production, so an upgrade never quietly changes your output
- Tuning as your process, templates or regulatory requirements change
Assurance
- Audit logging and an evidence pack your compliance function can use directly
- Monthly usage, cost and exception reporting
- Quarterly review against your original opportunity backlog
- Included development hours every month for adjustments and tuning
Compliance & Data Protection
Built for a regulated environment, because that's where we come from
- UK data residency, with data flows documented and mapped
- Data processing agreement with named sub-processors and stated transfer mechanisms
- DPIA support and ROPA entries for AI processing
- Retention, deletion and audit trail design agreed with you in advance
- Documentation prepared with outsourcing and operational resilience requirements in mind, so your compliance team isn't left assembling it
Exit Terms, Published Up Front
We'd rather you never wondered about this
- A clearly stated notice period
- Transition support over 30, 60 or 90 days, priced at the outset
- Infrastructure-as-code, source and configuration handed over in full
- Complete data export in documented, non-proprietary formats
- Practical help standing the environment up in your own tenancy
We keep clients because the service is worth paying for, not because leaving is difficult.
Pricing
Priced individually based on the number of agents in production, your chosen hosting option, and the service levels you need. Model and infrastructure costs are always passed through at cost, itemised monthly, with no hidden margin on usage.
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